Shipping policy

Shipping Policy for Veterans Light Candle Company

At Veterans Light Candle Company, we are committed to ensuring your candles arrive safely and promptly, bringing warmth and comfort to your home. Please review our shipping policy below for details.

Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a notification with tracking information as soon as your order has shipped.

Shipping Rates and Delivery Times

  • Shipping rates are calculated and displayed at checkout based on your location and order size.
  • Estimated delivery times after shipping:
    • Standard Shipping (U.S.): 3-7 business days
    • Expedited Shipping (U.S.): 2-3 business days

Please note that delivery times may vary due to carrier delays or unforeseen circumstances.

Local Pickup

  • We offer local pickup from [Your Location].
  • If you select local pickup, we will contact you to arrange a convenient time for collection.

Order Tracking

  • Once your order ships, you will receive an email with a tracking number to monitor your package’s journey.

Shipping Restrictions

  • Currently, we only ship within the United States.
  • We are unable to ship to P.O. Boxes or APO/FPO addresses at this time.

Damaged or Lost Packages

  • If your order arrives damaged, please email us at [your email address] with photos of the damage within 48 hours of delivery, and we’ll assist with a replacement.
  • For lost packages, contact us, and we’ll work with the carrier to resolve the issue.

Shipping Address Accuracy

  • Please double-check your shipping address at checkout. We cannot be responsible for packages delivered to incorrect or incomplete addresses.

Questions or Concerns?

If you have any questions about your order or shipping, please reach out to us at [email address]. We’re here to help and ensure your experience with Veterans Light Candle Company is a positive one.

Thank you for supporting Veterans Light Candle Company, where every purchase helps us give back to the veteran community!